Guest reviews of Grand Palms Resort Surfside Beach
Here you can find verified reviews our users posted on this website
David
2 months ago
The outdoor pool area is really nice, and the kids loved the water park. Our room had a strange mildew smell, making it less enjoyable.
William
6 months ago
The indoor pool was pretty small, but the outdoor pool area was spacious and well-maintained. My kids loved the lazy river and the activities available for them. Check-in took longer than expected due to high traffic, which was a bit frustrating.
Robert
7 months ago
staff were kind and accommodating, great location, comfortable amenities for kids, enjoyed the heated indoor pool.
John
7 months ago
spacious suite, modern suite with a beautiful balcony overlooking a lake and plenty of room for our party of 8 to enjoy together.
couldn’t ask for better.
Eric
8 months ago
Grand Palms Resort offers a lovely suburban vibe perfect for families. The lazy river, playground, and arcade kept my kids entertained for hours.
Frank
8 months ago
I had a fantastic time enjoying the outdoor pool and hot tub, and I appreciated the easy access to the beautiful private beach which was just a short walk away along 5th Avenue; nearby, there were amazing dining options like Bar-B-Que House and Ultimate California Pizza within a few minutes’ stroll, perfect for grabbing a quick bite after a day of exploration. The hotel offered a lovely atmosphere complete with daily activities for families, making it a great place for everyone to unwind, but the room cleanliness could be improved as the floor needed some attention upon arrival.
James
9 months ago
The property bore little resemblance to the online photos, with a mildew smell that hit us as soon as we entered. Parking was a hassle, and our building was undergoing work. We were horrified to wake up to flooding—the ceiling leaked into our child’s bed. Instead of swiftly relocating us, we were pushed to attend a timeshare presentation despite the chaos. While staff eventually upgraded us, it felt more like a band-aid than a solution. The kids enjoyed the outdoor pool, but those claiming to be heated missed the mark. Some updates and a deep clean are sorely needed.
Victor
9 months ago
Staff were super helpful and even provided us with beach towels.
It wasn’t the cheapest option out there, but totally worth it.
Alan
10 months ago
We hit up top-tier golf courses nearby and the beach was epic. Perfect vibes for squad time and chill moments. The resort hooked us up big time with sick access to rad spots worldwide.
Wish there was a more turnt party scene for young peeps like us.
William
10 months ago
Upon check-in, I was met with an overly persistent sales pitch. I declined. The room? On my last day, a cleaning staff member barged in before checkout—rude and unprofessional. The indoor pool was nice; however, the area lacked adequate seating. The bathrooms were well-maintained. Unfortunately, the living quarters were outdated and poorly cleaned, with a leaking ceiling that affected us overnight. After voicing our concerns, we received an upgraded suite, but the experience didn’t meet expectations. Facilities like the arcade and pools were disappointing. The cleanliness left much to be desired. Improvements are needed to align with the price point.
Keith
10 months ago
The location was convenient, near popular beaches and attractions. We enjoyed the helpful staff and the variety of pools, especially the lazy river. It was a hassle-free check-in experience and the room was clean and comfortable.
We had to switch rooms due to leaks, resulting in a smaller and less desirable room. The timeshare presentation felt pressuring and uncomfortable, making us feel trapped.
Percy
10 months ago
The room was a disaster—filthy, with a moldy smell and even German roaches! The bedding was uncomfortable and it creaked like crazy. Plus, the bathroom had drainage problems. I definitely expected way better for the price I paid.
Hugh
11 months ago
Great pools and free Wi-Fi, but rooms were not very clean.
James
11 months ago
It offered a unique opportunity for families to connect, recharge their energies, and create unforgettable memories together.
My wife says that the resort could benefit from more child-friendly activities.
Alfred
11 months ago
Loved the pool area. Rooms need serious updating and better cleaning.
Dominic
11 months ago
The kiddie pool area and lazy river offer endless fun for the kids. The rooms were impressively clean and the property showed hints of being updated.
The check-in process was a bit of a circus act.
George
11 months ago
The first-floor room was a relief after prior requests. Comfortable bed, clean linens, and effective temperature control made for restful nights. The layout resembled a pleasant suburban neighborhood, adding to the comfort. the noise from thin walls was noticeable, especially with slamming doors nearby. A nice-sized balcony provided a peaceful spot, although mosquitos were a nuisance. The indoor pool was heated, perfect for evening swims. Although there was no free breakfast, a 20% coupon offered some savings. The lack of thorough cleaning from previous guests was a bit off-putting but manageable. we appreciated the amenities.
George
11 months ago
The spa and wellness center was an absolute treat! I loved soaking in the indoor pool and then unwinding in the sauna. The spacious rooms felt like clouds, perfect for my family of 5!
would recommend ❤️😊
Paul
1 year ago
I had the best time of my life at Grand Palms Resort! Upon arrival, I was greeted with kindness and welcomed by extremely friendly staff. the beautiful rooms were equipped with comfortable beds and a washer and dryer. the resort's location was great, with a short drive to the beach and other attractions. the saltwater pool was perfect for sensitive skin and had a kiddie mini water park, making it ideal for families.
Almost perfect! Sometimes the sofa bed was a bit uncomfortable 😕
Kieran
1 year ago
During my recent stay at Grand Palms, I was pleased with the cozy room that offered a dressing area and a dining table where we could have our meals comfortably. The free Wi-Fi in the room was a nice touch, allowing us to stay connected during our vacation. The garden furniture on the balcony provided a lovely spot to relax and enjoy the view. there were a few areas that could have been improved. The heating and air conditioning in our room seemed a bit inconsistent, making it a bit uncomfortable at times. the carpeted floor in the room could have been cleaner, as we noticed a few stains. One thing that stood out to me was the lack of a remote for the flat-screen TV in the room, which was a bit inconvenient. The shuttle service provided by the resort was a great convenience, but I did experience some delays in getting a response from the front desk when I needed assistance. my stay at Grand Palms was enjoyable, but there were definitely some areas that could use some attention.
Tom
1 year ago
Grand Palms Resort pleasantly surprised us with an activity center perfect for a romantic dinner. The beautiful setting and attentive service made our Thanksgiving in Myrtle Beach truly memorable.
Receptionist tried to overcharge $100.
Lloyd
1 year ago
Had a blast during my xmas stay at this hotel! The rooms were clean and nice, feeling like cozy apartments. The upgrade to a spacious 3 bedroom suite was a pleasant surprise. Plus, the suite had a fully equipped kitchen and a washer/dryer, making it super convenient.
We faced some hiccups during our visit. There was a long wait for our room upon arrival, and the constant pressure for a timeshare presentation was a bit annoying.
Peter
1 year ago
Designers like Jack Nicklaus have shaped amazing golf courses. Plantation Resort is my smart, easy vacation spot. Carolina Opry's show is top-notch entertainment. Vacation Ownership is a fantastic alternative.
Lewis
1 year ago
We were instantly upgraded to a spacious, luxurious room with a private patio and a Jacuzzi tub after a minor inconvenience. The resort's proximity to all attractions made exploring convenient. I'd recommend this hotel.
Ray
1 year ago
As low-budget travellers, we were pleasantly surprised by our stay at this resort. The free Wi-Fi in rooms and on-site car park were definitely a bonus. The 24-hour security gave us peace of mind, and the outdoor and indoor swimming pools were a hit with the kids. The air conditioning kept us cool in the South Carolina heat, and the game room provided endless entertainment. The resort's location near Myrtle Beach was perfect for exploring the area.
Only the mix-up with our room reservation and the malfunctioning microwave were minor inconveniences that didn't hinder our overall enjoyment.
Billy
2 years ago
loved grand palms! everything was so clean and close to everything. the shuttle to the beach was so handy. donna at concierge was really helpful. and the spa was amazing – christy gave the best massage!
Couldn't recommend more
Bill
2 years ago
The Deluxe room was top-notch with a washing machine/dryer and a small kitchen for cooking. The 24-hour outdoor pool was a blast, and the balcony added a nice touch for chilling out. There's also a pool cafe and a menu of delivery places for quick bites.
Felt so relaxed, nothing too much trouble.
Excellent
